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Pepi Kids Refund/Return Policy

Delivery

Question

Answer

What is the time frame for processing a delivery of an item (e.g. 1-3 business days)?:

1-3 business days

What is the time frame for delivering of an item (e.g. 3-5 business days)?:

3-5 business days, although its usually much faster

What is the cost for shipping?: $10 charge applied as long as product is under .5kg

$12

  

Pepi Kids - Refund, Exchange, and Return Policy

Question

Answer

Do we accept Refunds, Exchanges, Returns (Y/N) + provide reason if you do not:

Exchange Only

Under what circumstances do we accept Refunds, Exchanges, Returns? E.g.

●      Wrong Size

●      Faulty or Damaged Product

●      Not Suitable for My Needs

●      Not as expected or described

●      Incorrect Item Sent

●      Purchasing mistake

Wrong Size

Faulty or Damaged product

Incorrect item sent

How long does policy last from purchase (30, 60, 90 days):

30 days

Who pays for the cost of product return (Retailer or Customer):

Retailer

If Retailer; can use these services (Or whichever you decide):

●      Sendle

●      AusPost

Aus Post

 

Pepikids will send a new product with an express envelope to send item back

If not fully refundable, do we offer partial refund? (Y/N):

N

Contact details for refund, exchange, return processing + late refund payments:

●      Email:

●      Phone (optional):

●      Address to send item to:

○      Unit

○      Street Number and Name

○      Suburb

○      City

○      State

Katharine.waugh@gmail.com

0422244402

 

Express post will include shipping address