Pepi Kids Refund/Return Policy
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Delivery |
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Question |
Answer |
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What is the time frame for processing a delivery of an item (e.g. 1-3 business days)?: |
1-3 business days |
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What is the time frame for delivering of an item (e.g. 3-5 business days)?: |
3-5 business days, although its usually much faster |
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What is the cost for shipping?: $10 charge applied as long as product is under .5kg |
$12 |
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Pepi Kids - Refund, Exchange, and Return Policy |
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Question |
Answer |
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Do we accept Refunds, Exchanges, Returns (Y/N) + provide reason if you do not: |
Exchange Only |
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Under what circumstances do we accept Refunds, Exchanges, Returns? E.g. ● Wrong Size ● Faulty or Damaged Product ● Not Suitable for My Needs ● Not as expected or described ● Incorrect Item Sent ● Purchasing mistake |
Wrong Size Faulty or Damaged product Incorrect item sent |
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How long does policy last from purchase (30, 60, 90 days): |
30 days |
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Who pays for the cost of product return (Retailer or Customer): |
Retailer |
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If Retailer; can use these services (Or whichever you decide): ● Sendle ● AusPost |
Aus Post
Pepikids will send a new product with an express envelope to send item back |
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If not fully refundable, do we offer partial refund? (Y/N): |
N |
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Contact details for refund, exchange, return processing + late refund payments: ● Email: ● Phone (optional): ● Address to send item to: ○ Unit ○ Street Number and Name ○ Suburb ○ City ○ State |
0422244402
Express post will include shipping address |